Our Store Policies

At Kipsters Homemade Biscuits, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today! 

​

Can I cancel my Order? In accordance with the Distance Selling Regulations you have a 7 day 'cooling off' period. If you decide to exercise your consumer rights you will be liable for the cost of the postage to return your goods to the Company. In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to the Company unless we delivered the item to you in error or the item is faulty